Terms and Conditions
Each Croft House piece is handmade to order. An order can be cancelled within 24 hours of purchase without penalty. While production does not start immediately, materials are purchased after that 24 hour cancellation window and a place is secured in the production line. Standard, stock, and pre-stock items are eligible for return at any time prior to delivery with a 15 percent restocking fee. Standard, stock, and pre-stock items can be returned within seven days of delivery with a 15 percent restocking fee in addition to shipping cost back to our facility. If items are returned damaged, an additional fee for repairs will apply. Customized items cannot be cancelled or returned, no exceptions.
Changes to an order can be made within 48 hours of deposit. Any change to the order may cause a change in price and lead time. After 48 hours changes cannot be guaranteed.
Production lead times are provided at the time of order and begin once a deposit is placed. If no lead time is given, the order falls into the current estimated window of 13-15 weeks. Lead times refer to the time required to complete the item in production; this does not include packaging or transit. Lead times are an estimate and are subject to change at any time. Because pieces are handmade to order, specific completion dates cannot be provided. **COVID-19 Update: Expect lead times of 13-15 weeks for most items with Croft House production and shipping activities suspended from March 19th to May 18th in accordance with Los Angeles and California "safer at home" ordinances. Read more here.**
Upon completion, the piece(s) will not be delivered until the balance has been paid in full. The balance must be paid within a week of notification, regardless of if prepared to accept delivery. Long-term storage at our facility after the completion of the piece may result in additional fees.
All of our materials are variable and subject to change. Each of our products is unique and subject to variation in color, characterization, species, texture etc. Please review other examples of our work to confirm you are comfortable with the potential variation.
Please allow for a dimensional tolerance of 1” on every piece.
Items must be inspected at the time of delivery. If anything is incorrect or the piece was damaged during shipping, this is the only time the buyer will be able to indicate problems with the piece. Please denote any damage on the BOL or delivery document and reject delivery in necessary cases. A signed delivery document confirms the order was delivered as ordered without damage.
Unless otherwise arranged with a sales team member, all deliveries outside of California are curbside delivery. White glove delivery is available upon request.
Because each piece is made specifically for the buyer, we are unable to offer a warranty. Please ask any questions you may have in order to ensure proper care and longevity of your piece. As is typical with natural materials, there may be some cracking and color change to the piece; this is not unusual. If the piece(s) show faulty craftsmanship within 180 days, we will do our best to provide repairs. No piece may be returned without Croft House’s written consent.
All floor model purchases are final sale. It is the buyer’s responsibility to thoroughly inspect all floor models in the store prior to purchase.
Any custom designs or sketches are the creative property of Croft House.
This purchase agreement is subject to change. Any changes made go into effect when they are updated here, on the Croft House website.. Purchases made online are subject to these terms.