Shipping + Returns/Exchanges
Croft House offers residential curbside, residential white glove, warehouse delivery, and customer pick up.
All purchases processed through the website are residential curbside only. White glove upgrades are available upon request after processing.
Should you decide to upgrade to white glove shipment or start the process with a white glove shipment, you must complete and return the Delivery Form to email@example.com.
Customer pick up is available from our downtown LA warehouse. An appointment must be made 48 hours in advance.
Croft House ships to Hawaii, Mexico, and Canada in addition to the continental United States. When shipping to Canada, Hawaii, or Mexico, please request a quote from firstname.lastname@example.org as it cannot be directly processed through our website. White glove is not available outside the continental United States. Other international shipping is currently not offered. If you want to ship outside of these areas, Croft House offers crated pick-up for an additional fee from our warehouse for your scheduled carrier.
Your order can be stored at our facility for up to 30 days after completion with no charge. If the shipment is not accepted during this period, the order will incur an additional 5 percent of total cost of furniture from 31 to 60 days of storage. From 61 days to 90 days of storage, the order will be charged an additional 10 percent. After 90 days, additional fees or cancellation of order are at the discretion of Croft House.
It is the buyer's responsibility to verify that your items will fit into your home or building. If you have any questions or concerns measuring or are unsure if your items will fit, please call the Showroom for assistance at 323.424.7743. You may also refer to the information on the Delivery Form.
Items must be inspected at the time of delivery. If anything is incorrect or the piece was damaged during shipping, this is the only time the buyer will be able to indicate problems with the piece. Please denote any damage on the BOL or delivery document and reject delivery in necessary cases. A signed delivery document confirms the order was delivered as ordered without damage. If you receive a damaged item, please reach out to our logistics team at 213-341-5535.
Orders can be canceled with no fee within 24 hours.
Standard, stock, and pre-stock items are eligible for return or exchange at any time prior to delivery with a 15 percent restocking fee.
Standard, stock, and pre-stock items can be returned or exchanged within seven days of delivery with a 15 percent restocking fee in addition to shipping cost back to our facility.
If items are returned damaged, an additional fee for repairs will apply.
Customized items cannot be canceled or returned, no exceptions.
Changes to an order can be made within 48 hours of deposit. Any change to the order may cause a change in price and lead time. After 48 hours changes cannot be guaranteed.
Factory seconds and floor models are final sale.
Please check with your Design Consultant to check if your item(s) are eligible for return.