Croft House offers residential curbside, residential white glove, warehouse delivery, and customer pick up. See the Ship Types section below for more information.
All purchases processed through the website are residential curbside only. White glove upgrades are available upon request after processing.
Should you decide to upgrade to white glove shipment or start the process with a white glove shipment, you must complete and return the Delivery Form to firstname.lastname@example.org.
Customer pick up is available from our downtown LA warehouse. An appointment must be made 48 hours in advance.
Croft House ships to Hawaii, Mexico, and Canada in addition to the continental United States. When shipping to Canada, Hawaii, or Mexico, please request a quote from email@example.com as it cannot be directly processed through our website. White glove is not available outside the continental United States. Other international shipping is currently not offered. If you want to ship outside of these areas, Croft House offers crated pick-up for an additional fee from our warehouse for your scheduled carrier.
Your order can be stored at our facility for up to 30 days after completion with no charge. If the shipment is not accepted during this period, the order will incur an additional 5 percent of total cost of furniture from 31 to 60 days of storage. From 61 days to 90 days of storage, the order will be charged an additional 10 percent. After 90 days, additional fees or cancellation of order are at the discretion of Croft House.
It is the buyer's responsibility to verify that your items will fit into your home or building. If you have any questions or concerns measuring or are unsure if your items will fit, please call the Showroom for assistance at 323.424.7743. You may also refer to the information on the Delivery Form.
Items must be inspected at the time of delivery. If anything is incorrect or the piece was damaged during shipping, this is the only time the buyer will be able to indicate problems with the piece. Please denote any damage on the BOL or delivery document and reject delivery in necessary cases. A signed delivery document confirms the order was delivered as ordered without damage. If you receive a damaged item, please reach out to our logistics team at 213-341-5535 within 24-48 hours of receiving.
ANY DAMAGES OR CONCERNS SHOULD BE NOTED AT THE TIME OF DELIVERY ON THE DELIVERY PAPERWORK PROVIDED. WE WILL ALSO REQUIRE HIGH RESOLUTION IMAGES OF AFFECTED AREAS TO ADDRESS YOUR CONCERNS. LATE REPORTS UNFORTUNATELY DO NOT ALLOW FOR US TO CREATE CLAIMS, AND ARE THUS UNACCEPTABLE.
CROFT HOUSE IS NOT ACCOUNTABLE FOR DAMAGES THAT ARE NOT REPORTED WITHIN 48 HOURS. ALL COSTS ASSOCIATED TO PROVIDE REPAIRS OR REPLACEMENTS ON LATE REPORTED DAMAGES WILL BE THE RESPONSIBILITY OF THE RECEIVER
// SHIP TYPES
Includes transit to a receiving warehouse with a loading dock. The truck will not have a lift gate.
Includes transit to the curb of the residence. The carrier will deliver the box or pallet to your curbside. The truck will have a lift gate available to drop piece(s) off. This will not include un-packaging, un-crating, or delivery into the home. Delivery agents do not wait for inspection of pieces, but if there is visible damage or suspected damage, please make sure to note on the delivery paperwork for claims purposes. Curbside is defined as the end of the driveway, and not to the front door of the home. Upon request, you may ask for a Threshold Delivery, where the agent will bring the packaged piece to/through the entrance of your residence/building.
White Glove Delivery
Includes transit and full delivery into the home. White glove agents will assemble if needed, and remove debris. Pieces can be inspected and any damages can be noted on delivery papers in case of delivery claims.
Timeframe for delivery
It is the customer’s full responsibility to accept delivery within an acceptable time frame after order details are confirmed with our logistics coordinator. Additional storage fees are applicable if you are unable to receive within the time frames as advised by the delivery agent.
For orders that are not placed through the website, a Delivery Form is required as part of the order. The information provided on the Delivery Form is to provide our logistics team information on the delivery address, and whom to contact once an order is completed. Our primary form of communication is by email. Please ensure you inform us if there are changes to the delivery information and/or contact person. Storage fees may be applicable If we do not receive a response back from the email address on the order.
Orders can be canceled with no fee within 24 hours.
Standard, stock, and pre-stock items are eligible for return or exchange at any time prior to delivery with a 15 percent restocking fee.
Standard, stock, and pre-stock items can be returned or exchanged within seven days of delivery with a 15 percent restocking fee in addition to shipping cost back to our facility.
If items are returned damaged, an additional fee for repairs will apply.
Customized items cannot be canceled or returned, no exceptions.
Changes to an order can be made within 48 hours of deposit. Any change to the order may cause a change in price and lead time. After 48 hours changes cannot be guaranteed.
Factory seconds and floor models are final sale.
Please check with your Design Consultant to check if your item(s) are eligible for return.