Sustainable Designs, Handmade in LA 

Terms and Conditions


So you’ve purchased a Croft House piece! Thanks for your support and congrats on your investment in a beautiful addition to your space.  Like all major purchases, there are a few things to know. Here are ours! Just so you know, you are the buyer, and we are the seller!

Each Croft House piece is made to order.  This means that by agreeing to purchase one of our pieces you have commissioned Croft House to make something especially for you.  Because of this, we cannot accept any order cancelations outside of 24 hours after receiving payment of a deposit.  We may not start building right away, but we start purchasing materials immediately. After this 24 hour period has expired you have agreed to commission the piece(s) and are obligated to pay the balance upon completion.

We’re happy to make changes to the order within 48 hours of the payment of a deposit.  Any changes to the piece will likely cause a change in the price. You are welcome to request changes outside of the 48 hour period, which we will do our best to accommodate, but we cannot guarantee these changes will be possible.

At the time of purchase you were likely given a lead time. This is only an estimate. We do our very best to get every piece made as quickly as possible, but we can’t guarantee precise delivery dates. Also, the lead time begins at the point at which the deposit is paid.

All of our materials are variable and subject to change. Each of our products is unique and is subject to variation in color, characterization, species, texture etc. Reclaimed wood is like a box of chocolates, you never know what you’re gonna get. Each piece is completely unique, so please review examples of our work to confirm you are comfortable with the variation.

Please allow for a dimension tolerance of 2” on every piece.

When your piece is complete we will call to give you the good news. However, the piece(s) will not be delivered until the balance has been paid in full. The balance must be paid within a week of notification of completion, even if you are not prepared to take delivery. In the case that you’re not able to take delivery upon completion, we’re happy to hold the piece(s) for up to a week free of charge. Afterward you are subject to possible storage fees.

Please inspect the piece(s) at the time of delivery. If there is anything incorrect or the piece has been damaged during shipping, this is the only time you’ll be able to point these issues out.  Once the piece(s) has been delivered and accepted there is far less we can do to make alterations or fixes without charging additional costs. Please denote any damage on BOL or invoice at time of delivery and reject delivery in necessary cases.

Because each piece is made specifically for you, we are unable to offer a warranty. Please ask any questions you may have in order to ensure proper care and longevity of your piece. The nature of reclaimed materials means there may be some cracking and color change to the piece, this is not unusual. If the piece(s) show faulty craftsmanship within 180 days we will do our best to repair. No piece may be returned without our written consent. 

Any custom designs or sketches are creative property of Croft House.

This purchase agreement is subject to change. Any changes made go into effect when they are updated on our website.  By signing you agree to the terms above.

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